By Michael Serena, Ed.D.
Companies invest a significant amount of time and money educating their employees on the continuous improvement (CI) process. Unfortunately, many programs fail to address underlying problems that could impede further progress such as lack of standards or enterprise-wide engagement in the CI process.
External training professionals combined with top-level reinforcements that include audits and ongoing communication can help close gaps that cause CI benefits to stall or fall short of their full potential. Even companies with trained lean or six sigma professionals need to be sure that leadership takes responsibility to drive the changes needed for future growth.
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