Field Services

Boost Efficiency & Exceed Customer Expectations in the Field

At TBM, we tackle the core challenges of Field Services with our battle-tested solutions that address unpredictable schedules, lagging team productivity, and unfulfilled customer promises. We transform your operations into a model of efficiency and customer satisfaction by optimizing every aspect—from dynamic scheduling to proactive customer communication. By eliminating inefficiencies, we help you reduce costs, enhance team performance, and exceed service expectations. With TBM, you’re not just solving today’s challenges; you’re building a field service operation that’s agile, responsive, and primed for growth.

Deploy Efficient Teams Every Time

When inefficiencies in crew dispatch or constant delays disrupt your operations and, even worse, impact your customer, it’s time to get down to the root cause of the issue and resolve the problem fast. We provide tailored solutions that will streamline crew dispatch, enhance job and order processing, and set up pre-job planning to make sure your team has everything they need—tools and materials—when and where they need it. Eliminating inefficiencies and reducing setup time ensures teams are prepared before reaching the job site. This means more productive teams and more satisfied customers, every time.

Create Organized and Efficient Jobsites

A disorganized jobsite, from materials scattered everywhere to underutilized equipment, will lead to major inefficiencies and backups. We provide solutions that will optimize jobsite layouts, maximize equipment usage and ensure high jobsite safety standards are met and maintained. These improvements minimize disruptions, allowing projects to move faster and finish with fewer delays.

Gain Real-Time Control of Your Operations

We deliver real-time operations control with the TBM daily management system. Our approach will create a cultural discipline of tracking performance on a daily, weekly, and monthly basis. Our closed-loop corrective action process ensures that issues are resolved quickly to keep things running smoothly daily. We commit to staying within project budgets and timelines, which reduces risk and ensures consistent, reliable results.

Improve Delivery and Cost of Critical Materials

Delays in sourcing materials or equipment will stall field operations. We streamline purchasing and procurement processes, strengthen supplier relationships, and refine the sourcing process so that you get exactly what you need right when you need it at the right price. We incorporate performance metrics into purchasing decisions to help you save costs while improving delivery efficiency, reducing unnecessary delays, and ensuring seamless service operations.

Improve Customer Satisfaction and Long-Term Loyalty

Your customers expect timely and complete service. Our experts will ensure you deliver every time. We will work with you to improve warranty services and enhance overall service delivery so your teams will deliver on-time and complete service. TBM will increase your customers’ satisfaction and long-term loyalty, helping you build stronger relationships with clients.